FREE Admission
Liberty Way, Sunderland, SR6 0GL

Open Daily 10:00 - 17:00 Call: 0191 515 5555

BOOK BY PHONE: 0191 568 9700

FREE Admission
Liberty Way, Sunderland, SR6 0GL

Open Daily 10:00 - 17:00 Call: 0191 515 5555

BOOK BY PHONE: 0191 568 9700

Separator National Glass Centre is part of the University of Sunderland
Online Shop

Privacy Policy

This website is brought to you by National Glass Centre. National Glass Centre (NGC) is owned by University of Sunderland (the University) (we, our or us), and the public programme is delivered by Sunderland Culture. Sunderland Culture and the University are committed to protecting and respecting your privacy.

Sunderland Culture is a new organisation created to bring together the cultural programmes of Sunderland City Council, University of Sunderland and Music, Arts and Culture (MAC) Trust into a single, independent, resilient delivery model and realise the ambition of a city brimming with creative potential. 

Sunderland Culture works in National Glass Centre and Northern Gallery for Contemporary Art, Sunderland Museum & Winter Gardens, Arts Centre Washington, The Fire Station and delivers programmes of cultural engagement and events across the whole city. It works across the city to ensure the power of great art, culture and creativity is harnessed for the benefit of Sunderland, its residents and visitors. Sunderland Culture's mission is to improve life for everyone in Sunderland through culture.

This policy sets out the basis on which any personal data NGC collects from you, or that you provide to NGC, will be processed by us and Sunderland Culture.  The University is the data controller of any personal data we hold on you for our purposes, and when we share this data with Sunderland Culture, they will be a joint data controller.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

In order to offer our events, offers, promotions and services to the residents, businesses and visitors of Sunderland (the Customers), and to manage this website, we will on occasion process personal data about our customers, stakeholders, partners, website visitors, members of the Sunderland community and any other individuals who show interest or are involved in our projects, events, services, offers or campaigns. When we process this data, we are the data controller and are responsible for what we do with that data and how it is processed.

Please refer to the sections below to read about how we process your personal data.

Changes to our privacy policy

Information we may collect from you

How is your personal data collected?

Purposes for which we will use your personal data

Disclosure of your personal data



Third Party Links

Your Rights


 1. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

 2. Information we may collect from you

Personal data, or personal information, means any information about an individual from which that person can be identified.

In some circumstances we may anonymise your personal data so that it can no longer be associated with you for research or statistical purposes.

We may collect, use, store and transfer different kinds of personal data about you, depending on the ways in which you engage with us, which are listed in Purposes for which we use your personal data.

We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Any special category personal data we may have about you will have been made manifestly public by you or provided by you with your consent. We do not process special category data for any other reason than holding on file information you may have given us in relation to a transaction, for example, if you require assistance when attending the Centre.

If you don’t give us your personal data

Where we need to collect personal data to provide the offer or service you are interested in, we may not be able to provide that offer or service if you don’t provide that data when requested. For example, we can’t send your tickets for events if you don’t provide a valid email address. If we don’t have sufficient information to process any request you make our website will prompt you to complete the missing information, or we will notify you at the time.

3 . How is your personal data collected?

We use different methods to collect data from and about you.

You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you, for example:

give us some feedback.

As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookie. Please see our section on Cookies for further details.

We may also receive technical data from analytics providers such as Google, or other search engines and social media platforms when they are reporting on the interaction of our advertising or publicity campaigns and engagement.

If you are a business partner, or an employee or representative of one of our partner businesses, we may receive personal data about you from various third parties and public sources, including Sunderland City Council, Companies House and LinkedIn.

 4. Purposes for which we will use your personal data

We have set out below a description of the ways in which we may use your personal data, and what our legal basis under the General Data Protection regulation (GDPR) for that processing is.  We have also identified what our legitimate interests are where appropriate.

A Legitimate Interest is an interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interests.


Lawful basis for processing

We send newsletter and emails to our audience

We have a legitimate interest to keep you as our long-standing friends of the NGC informed of our news and events. If you receive these communications, you can object at any time by unsubscribing to any email we have sent or by contacting us at

To send you newsletters and keep you updated with other offers and goings at NGC.

We will add you to our database if you sign up for our newsletters or marketing communications; if you ask to be added; or if we meet you at a business or networking event and you give us your contact details. We will then be contacting you on the basis of your consent.

We may also send you updates, newsletters, listings or other information regarding the other Sunderland Culture venues and campaigns.

We will only contact you for these purposes if you give us your consent, or in line with your marketing preferences.

To send you service message updates regarding the NGC or a booking you may have made, such as a reservation or room hire.

This is on the performance of our contract with you as the event or venue host.

To enter you into competitions we may be running via any of our marketing channels.

We will enter you on the basis of your consent, if you sign up or register for this competition. We will manage the competition on the performance of our contract with you to enter you into that competition.

To manage payments and transactions of any purchases you make or our products and services.

We need to do this in performance of our contract with you.

Asking you to leave a review or take a survey in relation to any of our campaigns

We do this for the legitimate interest of improving the service we provide to businesses and the community.

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data);  to deliver relevant website content and understand the effectiveness of our publicity and advertising communications;

We may need to use some technical data with is capable of identifying you. We do this on the legitimate interest of developing NGC and Sunderland Culture, our processes and strategy to create campaigns and events that are of maximum benefit to the community.


We have a legitimate business interest to use photos of our events in marketing documents, communications, in annual reports and on our website or publicity documents. If you attend an event where we may be taking photos, you will see signs notifying you of this. If you are identifiable from any image that we wish to use, we will take every reasonable step to ask for your consent to use this image. If we do not have your consent, we will not use an image which we believe identifies you in any campaign posters, publications, or other publically available documents. We may however use images from events on our social media. If we do use an image which you believe identifies you, and you would like us to take it down please contact We keep images on file for 7 years.


NGC uses CCTV for crime prevention purposes. We have a legitimate interest to protect our visitors, staff and property through the use of CCTV. CCTV is only accessible to authorised users under strict access controls, and recordings are deleted after 28 days. If you would like to read our full CCTV policy, it is available from University of Sunderland.


If we contact you with newsletters or other news and updates regarding events, offers or promotions, we will either ask you for your consent, or alternatively we will send you materials we believe may be of interest to you as a legitimate business development interest. Whenever we send you marketing information, whether via email, post or text, we will provide you with an opportunity to object to this use of your personal data.

We will not send you email updates or any other marketing communications if you indicate that you do not wish to receive them. You can change your marketing preferences anytime, by contacting


When buying or ordering a product or service online, there may be an option to store your credit card data to make future purchases easier. This is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS), and we do not have access to that information. Purchase transaction data is only used to complete your purchase transaction, after which it is deleted. PCI-DSS is managed by the PCI Security Standards Council to ensure secure card payments.

Social Media

We like to engage with our Customers via various social media platforms. Where you may have engaged with us on social media, we will liaise with you via the platform through which you are engaging, but we do not use the personal data you have made available on social media outside of that platform. The use of personal data on social media is governed by that platform’s own privacy policy or terms and conditions. Any targeted advertising on social media platforms will be covered via the social media privacy policies, and data subjects should be able to update their own preference in regards to targeted advertisements via social media. NGC does on occasion run targeted advertising campaigns on social media.

5. Disclosure of your personal data

We share your personal information with Sunderland Culture, who act as the operator of NGC, and the other Sunderland Culture venues. Sunderland Culture will manage your personal data securely to contact you only for the purposes of the products or services you have requested, or in line with your marketing preferences.

We may share your information with selected third parties including:

We may disclose your personal information to third parties:

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We do not transfer personal data outside the European Economic Area (EEA).

5. Data Retention

We only keep your personal data as already indicated above, of for as long as is necessary for the purposes which it is provided. We will contact you from time to time to make sure you want to stay on our marketing database. By law we have to keep basic information about our customers for six years after they cease being customers for tax purposes.

Where the information we have on you is not for marketing or purchase transactions purposes, all of the Sunderland Culture venues’ personal data is retained in line with our stakeholder retention policy, which is available here:

As we continue to update and revise our data protection procedures and practices we may update this retention policy. Please check back from time to time or contact to see how long your data may be held on file.

In some circumstances you can ask us to delete your data. See your Right to be forgotten below for further information.

In some circumstances we may anonymise your personal data so that it can no longer be associated with you, for historic, research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

6. Security 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. However, the transmission of information via the internet is not completely secure. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 7. Cookies

Cookies are small files saved to your computer’s hard drive that track, save and store information about your interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience.

We use cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer and/or device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer and/or device.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage, but will not store, save or collect personal information.

Third-party cookies

We work with third-party suppliers who may also set cookies on our Site, for example Twitter, Facebook and LinkedIn. These third-party suppliers are responsible for the cookies they set on our website. If you want further information please go to the website for the relevant third party.

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: or

8. Third Party Links

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

9. Your rights

You have the right to:

Request access to your personal data, known as a "data subject access request".

Request correction of any inaccurate personal data that we hold about you.

Request erasure of your personal data where there is no good reason for us continuing to process it. We may not always be able to comply with your request of erasure for legal reasons.

Object to processing of your personal data where we are relying on a legitimate interest. In some cases, we may demonstrate that we have compelling grounds to continue processing your information which override your request.

You also have the right to object where we are processing your personal data for direct marketing purposes.

Request restriction of processing of your personal data while we establish the data's accuracy; if our use is unlawful; to hold it on file in order to establish, exercise or defend legal claims; while we process your request to object to processing based on a legitimate interest.

Request the transfer of your automated personal data in a structured machine-readable format where we used the information to perform a contract with you, or you gave us your consent to process it.

Withdraw consent at any time where we are relying on consent to process your personal data.

Complain you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (

10. Contact

Questions, comments and requests regarding this privacy policy are welcomed. Please contact us at




What's on this Week

Fancy paying us a visit? Find out what's on at National Glass Centre this week.

Read More

Keep In Touch

Subscribe to Newsletter

With your permission, National Glass Centre will use the information you provide on this form to be in touch with you and to provide updates and marketing.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at We will treat your information with respect. For more information about our privacy practices please visit our website. By clicking below, you agree that we may process your information in accordance with these terms.


Phone Icon

0191 515 5555

Support Us

Ways to Help

Become a Friend